EXCHANGE AND RETURN
At Diabshop you can exchange or return your purchases within 7 days after purchase in the original, undamaged packaging provided the item is unused (because of understandable hygienic reasons). This does not apply to special orders/customized items. Opened Sterile products such as Test Strips can not be returned.
How do returns work?
You can return the product by EMS, Kerry or Post to our address. Make sure that you enclose the invoice with your return stating the reason why you would like to exchange.
The address is:
JP Willpower Co.Ltd.
8/69 M.8 Supalai Village
Samrong Nua, Muang
Samut Prakan 10270
Can I exchange my ordered product?
It is possible to exchange a purchased product for, for example, another type of product. To this effect please contact us through or by phone number 095 8917 938.
How much does it cost to return an item?
You are responsible yourself for the return costs of an item. If a parcel is returned to us with insufficient postage, unfortunately we cannot accept the parcel.
Have you received the wrong product?
We process your order with the greatest possible care. Should you nevertheless receive an item that you have not ordered, we kindly ask you to contact us and return the order to us. We will refund the shipping costs to your bank account. Of course, we do not charge shipping costs for sending the right product afterwards.
Have you received a defective or incomplete product?
You can exchange or return your purchases within 7 days after purchase in the original, undamaged packaging provided the item is unused is (because of understandable hygienic reasons). If after opening the packaging you find out that the delivered product is defective or incomplete, please contact us for further handling.
R&E conditions Diabshop made January 2019. Diabshop is a subsidiary of JP Willpower Company Limited Thailand